Tooling Customer Survey

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Tooling Customer Survey

B&H Tool Works Customer Survey - Tooling

Please fill out our customer survey so that we may better serve you in the future.

Name:

Organization:

Email:

Please provide your B&H contact or the product B&H furnishes for you:

Quality

1. How do you rate the overall quality of the products we provide for you?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

2. What is your level of satisfaction with our products?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

3. How do you rate our design and development capabilities?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Delivery

4. How does our actual delivery compare to our delivery commitments?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Price

5. How does our price compare to that of other suppliers?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

6. How suitable is our price for the quality of the product you received?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Customer Service & Satisfaction

7. To what degree would you rate our professionalism?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

8. How effective are we at understanding your requirements?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

9. Is our response timely to your inquiries for quotations, technical information, etc.?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

10. How knowledgeable are we about your product?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

11. How well do we respond to quality situation?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

12. How is our response to your "Emergency" situations?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

13. How do we compare to your other suppliers?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

14. What is the probability you would recommend us to others as a supplier?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

What can we do to increase our share of your business?

What is our "Biggest Need" for improvement?

What do you see as our strengths?

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