Stamping Customer Survey

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Stamping Customer Survey

B&H Tool Works Customer Survey - Stamping

Please fill out our customer survey so that we may better serve you in the future.

Name:

Organization:

Email:

Please provide your B&H contact or the product B&H furnishes for you:

Quality

1. How do you rate the overall quality of the stamped products we provide for you?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

2. What is your level of satisfaction with our products?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

3. How do you rate our continuous improvement of processes?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Delivery

4. How does our actual delivery compare to our delivery commitments?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Price

5. How does our stamping price compare to that of other suppliers?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

6. How does our tooling price compare to that of other suppliers?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

7. How suitable is our price for the quality of the product you received?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

8. How is our ability to meet your price concessions and other pricing requests?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

Customer Service & Satisfaction

9. To what degree would you rate our professionalism?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

10. How effective is our ability to follow customer procedures & requirements?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

11. Is our response timely to your inquiries for quotations, technical information, etc.?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

12. How knowledgeable are we about your product?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

13. How well do we respond to quality situation?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

14. How is our response to your "Emergency" situations?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

15. How do we compare to your other suppliers?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

16. What is the probability you would recommend us to others as a supplier?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

17. What is the probability of doing future business with our company?

Not ApplicableVery PoorPoorGoodVery GoodExcellent

What can we do to increase our share of your business?

What is our "Biggest Need" for improvement?

What do you see as our strengths?

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